Communication Overview
The Communication module lets you send SMS text messages, emails, and audio call messages to your entire congregation or targeted groups of members — all from within ChurchNET.
Note: Communication is only available to users with App Admin permissions.
Communication Channels
ChurchNET supports three communication channels:
- SMS — Send text messages to members' phone numbers (powered by Telnyx)
- Email — Send email messages from
noreply@churchnet.app - Audio Calls — Record a voice message and deliver it as a phone call
Four-Tab Layout
The Communication screen is organized into four tabs:
- Send — Compose and send a new message to your congregation or a specific group
- Inbox — View and reply to SMS conversations with individual members
- History — Review past campaigns, message logs, and monthly sending totals
- Groups — Create and manage reusable recipient lists for targeted messaging
Typical Workflow
- Open the Communication module from the home screen.
- On the Send tab, select a channel (SMS, Email, or Audio Call).
- Choose your audience — Everyone (all members) or a specific Communication Group.
- Compose your message (or record a voice message for audio calls).
- Preview the message and confirm sending.
- Track delivery status in the History tab.
How Messages Are Processed
When you send a message, it enters a processing queue and is delivered in the background by the system. You do not need to keep the app open — delivery continues automatically.
Each campaign tracks its status as it progresses: pending, processing, sent, partial (some deliveries failed), or failed.
SMS Opt-Out
Members who have opted out of SMS messages are automatically skipped when sending. You do not need to manually exclude them — the system handles this for you.
What's Next?
- Sending Messages — Compose and send SMS, email, and audio call messages
- Inbox — View and reply to SMS conversations
- Groups — Create reusable recipient lists
- History — Review past campaigns and delivery stats